RETURNS & REFUNDS

ALL SALES ARE FINAL

All purchases made from Sun Active, Inc., whether online, by phone, in person, or through any other sales channel, are FINAL SALE.

We do not accept returns, refunds, or exchanges for any merchandise once an order has been purchased.

Please carefully review your order, including the style, color, size, quantity, description, and pricing, before completing your purchase.

Customers are responsible for confirming that all merchandise is correct and suitable for their intended use before decorating, printing, embroidering, washing, altering, reselling, or otherwise modifying the merchandise.

No Returns or Exchanges

Sun Active, Inc. does not accept returns or exchanges for reasons including, but not limited to:

• Customer ordering the wrong style, size, color, or quantity

• Change of mind

• Merchandise no longer being needed

• Incorrect items ordered by the customer

• Refused or unclaimed shipments

• Unclaimed pickup orders

• Closeout or discontinued merchandise

• Irregular merchandise

• Samples

• Drop shipments

• Merchandise shipped directly from a manufacturer or mill supplier

• Washed merchandise

• Decorated, printed, embroidered, altered, embellished, or otherwise customized merchandise

All sales are final.

Damaged, Defective, or Incorrect Merchandise

Customers must inspect all merchandise immediately upon receipt and before decorating, washing, altering, or reselling the merchandise.

Any claim involving shortages, damaged merchandise, defective merchandise, or merchandise shipped incorrectly must be reported to Sun Active, Inc. within 72 hours of delivery.

We may require photographs, videos, shipping labels, packaging, invoices, or other documentation to verify a claim.

Reporting damaged, defective, missing, or incorrect merchandise does not automatically qualify an order for a refund or return.

Sun Active, Inc. reserves the right to review each claim and determine the appropriate resolution.

Wholesale & Drop Shipments

Orders shipped directly from manufacturers, mills, suppliers, or other third parties are final sale and non-returnable.

Customers are responsible for verifying all order information before submitting an order that will be shipped directly to another party.

Order Cancellations

Once an order has been submitted, processed, prepared, or shipped, it cannot be cancelled.

Sun Active, Inc. cannot guarantee that cancellation requests submitted after an order is placed can be accommodated.

Refunds

Sun Active, Inc. does not issue refunds for final-sale merchandise.

Any exception required by applicable law will be handled in accordance with those legal requirements.

Policy Abuse

Sun Active, Inc. reserves the right to deny claims that we reasonably determine are fraudulent, abusive, misleading, or inconsistent with this policy.

By placing an order with Sun Active, Inc., you acknowledge and agree to this All Sales Final Policy.

If you have questions regarding an order, please contact customer service:

Sun Active, Inc.
Email: sales@sunactive.com

ALL SALES ARE FINAL NO RETURNS, NO REFUNDS, AND NO EXCHANGES.