FAQs

About Sun Active

We are one of the biggest wholesale distributors in the US for blank activewear, face masks, heat transfers, and heat presses. Read more of history in our About Us page.

We are located in the heart of the Garment District in Los Angeles, CA, USA.

Orders

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal.

You or anyone you designate may pick up your order. Please have your ID and confirmation email ready.

Please have your order confirmation number and photo ID ready when you drop by.

You will receive a notification email when your order is ready to be picked up. Due to ongoing safety protocols, please allow up to 2 business days for processing. Pickup is available during regular business hours.

Shipping

We ship to almost every country in the world.

All our products are shipped by us from our warehouse in Los Angeles, CA, USA.

Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

All orders are shipped either via USPS or UPS. Due to ongoing supply chain delays, please allow up to 7 business days for orders to be processed after your purchase is completed.

Domestic Shipping (within the USA):

Standard Shipping (USPS First Class and Priority): 5-10 business days
Express Shipping (USPS Express Mail): 2-3 business days


International Shipping (varies per country):

First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)

Every country has different regulations on how they handle imported goods. Please visit Simple Duty to get an estimate of what you will be charged when the package arrives. We do not prepay or cover any import fees.

We typically ship orders in 2-3 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate.

International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way.

If you have any questions about your order, email sales@sunactive.com.

Returns & Exchanges

We encourage you to view our Refund Policy page.

Please review our Refund Policy. Once you return has been approved, please follow the steps below:

1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to:

Sun Active
Attn: Returns/Exchanges
1600 Santee St
Los Angeles, CA 90015

Once your return is received, your new item(s) will be shipped or your refund will be issued.

Misc

We are a wholesaler and sell directly to our customers through our website and warehouse.

For additional information about Sun Active please send us an email to info@sunactive.com.