Shipping policy
We ship to almost every country in the world.
Where do you ship from?All our products are shipped by us from our warehouse in Los Angeles, CA, USA.
What does shipping cost?Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping carriers do you use?All orders are shipped either via USPS or UPS. Due to ongoing supply chain delays, please allow up to 7 business days for orders to be processed after your purchase is completed.
Domestic Shipping (within the USA):Standard Shipping (USPS First Class and Priority): 5-10 business days
Express Shipping (USPS Express Mail): 2-3 business days
First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)
Every country has different regulations on how they handle imported goods. Please visit Simple Duty to get an estimate of what you will be charged when the package arrives. We do not prepay or cover any import fees.
Can I track my order?We typically ship orders in 2-3 business days after they are placed. When your order ships, you will receive an email with a tracking link. Please allow 24 hours for the link to activate.
International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way.
If you have any questions about your order, email sales@sunactive.com.